The role of the regulator

Public sector and utility billing software must often take into account the role of the regulator.  In Australia, for example, the Australian Energy Regulator has proposed setting the disconnection limit at $300 from July 1, 2012. Power companies will be required to cut off a household’s gas supply before they resort to disconnecting electricity. They will have to offer payment plans or hardship assistance to customers who tell them they are having trouble paying bills. Customers who take part in a company’s payment plan, usually by paying instalments, will be protected from disconnection regardless of what they owe.  Software would usually include such decisions as part of its debt management functionality steps.

This entry was posted on 11. February 2012 at 23:08 and is filed under software selection, tax billing software, water billing software. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response or trackback from your own site.

| Print