E-week recently had [1] an article about ensuring an IT project’s success.  Although this is a general list, it applies as much to a public sector billing project as to any other.  The writer suggested that there are 10 questions the IT manager needs to ask:

1. Do I have a specific business reason for starting a project?
2. Have I established a steering committee?
3. Have I studied the way that the people using the technology do their jobs?
4. Have I involved the people who will use the technology in its development?
5. Did I start with the end in mind?
6. Am I going to be blindsided by the inevitable?
7. Have I built this technological project with the same discipline I would apply to any other project?
8. Am I proceeding incrementally from one success to another?
9. Did I remember to consider the user experience along the way?
10. Have I appropriately managed expectations?