Fred O. Angel, Jr., the Customer Operations Administrator and CIS Implementation Project Manager for Chesterfield County Department of Utilities, has written [1] an article published on the Water World site, about effective CIS implementation project management.  Fred writes:

In summary, the key to being an effective and successful project manager is doing the right thing, at the right time, utilizing the right people for the benefit of the project team, staff, customers, the utility, and the CIS implementation project.

Being named project manager for your utility’s CIS implementation project is an opportunity and challenge. One’s project management skills will most likely determine the success or failure of the project. As PM, you lead the project effort by setting expectations and communicating effectively, managing and resolving risk, and providing leadership. A strong project manager leads his or her team with trust, fairness, and integrity — which in turn encourages respect, confidence, support, and involvement from everyone affiliated with the project.