Taking care of the people

Any new billing implementation will challenge the people who will be using it to carry out their day-to-day jobs.  Anticipation of changes in process and culture that occur when implementing a new system can cause considerable anxiety throughout the business. It is important to foster confidence, support, and active engagement from the end-user community. This will help lead to quicker adoption of any new business processes and a stronger return on your investment.

Anytime a change as significant as implementing a billing system is made, the business must seriously rethink how all the people, processes, and technologies fit together to support the business goals.  A strategic planning process including change management should reinforce implementation plans and identify potential pitfalls early on so that they can be addressed them in advance.

This entry was posted on 19. December 2009 at 22:40 and is filed under projects, vendors. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response or trackback from your own site.

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