You are currently browsing the Public Sector Billing Blog weblog archives for the day 19. December 2009.
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- 19. April 2011: User groups
- 19. April 2011: Detecting theft
- 13. February 2011: Automated water meter reads
- 27. January 2011: What German utility billing software would that be?
- 5. November 2010: Seven myths of billing implementations
- 24. October 2010: Comparing utility billing software
- 1. October 2010: Failing in the public sector
- 29. September 2010: Project failures
- 27. September 2010: Not the product manager
- 25. September 2010: Not the product roadmap
projects
Archive for 19. December 2009
Taking care of the people
19. December 2009 by admin.
Any new billing implementation will challenge the people who will be using it to carry out their day-to-day jobs. Anticipation of changes in process and culture that occur when implementing a new system can cause considerable anxiety throughout the business. It is important to foster confidence, support, and active engagement from the end-user community. This will help lead to quicker adoption of any new business processes and a stronger return on your investment.
Anytime a change as significant as implementing a billing system is made, the business must seriously rethink how all the people, processes, and technologies fit together to support the business goals. A strategic planning process including change management should reinforce implementation plans and identify potential pitfalls early on so that they can be addressed them in advance.
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