19. December 2009 by admin.

Any new billing implementation will challenge the people who will be using it to carry out their day-to-day jobs.  Anticipation of changes in process and culture that occur when implementing a new system can cause considerable anxiety throughout the business. It is important to foster confidence, support, and active engagement from the end-user community. This will help lead to quicker adoption of any new business processes and a stronger return on your investment.

Anytime a change as significant as implementing a billing system is made, the business must seriously rethink how all the people, processes, and technologies fit together to support the business goals.  A strategic planning process including change management should reinforce implementation plans and identify potential pitfalls early on so that they can be addressed them in advance.

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5. December 2009 by admin.

As the cost of any software implementation project is high, it is critical for an organization to make the project a success and start deriving benefits out of it as far as possible. But what is it that makes an implementation project successful?

• A well-defined project organization structure that details the project planning, execution and monitoring mechanism
• An attitude that stresses on business transformation instead of process automation
• An approach that brings about the proper integration of people, process and technology through effective management of change

Companies need a well thought out, comprehensive process to help plan, guide and control the entire software implementation effort. Before the entity-gritty of software selection begins, management should know how current strategy, process and supporting system work and if any changes should be made before the new information system is introduced. The pre-implementation stage is the time to re-consider the way you do business and to make a detailed analysis of the requirements and the expectations of the new information system.

Optimization of business process rather than technical innovation should stand in the focus of an implementation project. Start defining software needs by examining current process that govern your flow of information and material throughout the order-to-delivery process and ultimately the entire supply chain. There is a common tendency to shortcut this very important activity but you will pay - sometimes dearly - in time and money for avoiding this essential step.

Take the time to evaluate your software plan before you commit to software acquisition and installation. Doing it right the first time is the only way to go. There are many people out there who wish they had taken a brief pause to evaluate their direction.

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