Making the most of the software

Within six months to one year after an initial software implementation project is complete, there is often a need for a second project to address opportunities with the original implementation.  Typically with a new system we try to do things better than we have in the past – the project goal should be to try and improve upon the existing.  In many billing implementations the sheer effort of getting the software implemented means that business process improvements are let slip and the old ways are allowed to continue.  For many processes, improvement can be achieved, but with other processes, the new way of doing things is not realistic — there are nuances, dependencies, or constraints that are not considered at the beginning of a project. Addressing these opportunities as they are understood will help longer term adoption of whatever product you are attempting to implement.

This entry was posted on 20. November 2009 at 22:46 and is filed under projects. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response or trackback from your own site.

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