One of the 10 steps to a successful implementation [1] identified by Rob Gordy, VP, professional services at Revelwood, a provider of Business Performance Management solutions, is taking ownership.  It’s a principle that applies to billing projects as well.  Ownership, he says, starts at the analysis and design (A&D) sessions and progresses through the lifecycle of the project. Although there is an initial dependence on the implementation partner for knowledge of the software, application and project development, an immediate and ongoing transfer must occur while the consultants are still working on the components and phases of the project.

“The single biggest ownership issue is testing,” said Gordy. “You can’t wait until the project is completed before beginning testing. This allows you to develop a better understanding of the drivers and functions of the system.”