Listen to the skeptics

In a recent article on implementing software solutions in Supply Chain Management, one of the five main points made for a successful project was “Listen to the skeptics”.  Here’s what was said “Where there’s enthusiasm, it’s natural to downplay anyone who wants to throw cold water on the project. That can be a mistake because the naysayers who appear once a design is on the table are most often the people who are presently running your operation. Like Mickey Rourke’s advice to William Hurt, they’re going to see the 25 things you overlooked. “Most of us design for the routine, but the operations people have to handle the exceptions to the routine,” says Apple. “When they raise questions, you need to be able to answer them or you don’t have a good solution.” If the exceptions happen infrequently, a simple, manual workaround may address the issue. What’s important is that the objections are acknowledged and addressed since the naysayers will be running the new system.”

This entry was posted on 19. August 2009 at 11:46 and is filed under projects. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response or trackback from your own site.

| Print