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Categories
- product manager (7)
- projects (40)
- resourcing (4)
- software selection (1)
- tax billing software (32)
- vendors (49)
- water billing software (38)
Latest Postings
- 19. April 2011: User groups
- 19. April 2011: Detecting theft
- 13. February 2011: Automated water meter reads
- 27. January 2011: What German utility billing software would that be?
- 5. November 2010: Seven myths of billing implementations
- 24. October 2010: Comparing utility billing software
- 1. October 2010: Failing in the public sector
- 29. September 2010: Project failures
- 27. September 2010: Not the product manager
- 25. September 2010: Not the product roadmap
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Training is needed too
Implementing the new tax billing software or water billing software is all very well, but how expert are the users? There may have been some initial training when the new application was installed, but as new staff join and old lands leave, skills drop off if there is no formal training program. One old hand answers in this article “Keeping up with a computer takes skill“.
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