Archive for 23. June 2009

Training is needed too

Implementing the new tax billing software or water billing software is all very well, but how expert are the users?  There may have been some initial training when the new application was installed, but as new staff join and old lands leave, skills drop off if there is no formal training program.  One old hand answers in this article “Keeping up with a computer takes skill“.

Open source?

Will tax billing software or water billing software ever be open source?  “Ever” is one of those word that’s often bandied around, so let’s limit it to the next 10 years.  There is a small market for public sector billing software, with a relatively small number of players, and a highly specialised sector knowledge required.  My guess is “unlikely”.  However it’s pleasing to see that in Australia Microsoft cash is being used to fund some open source development - see this story from Down Under.

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