Archive for 6. May 2009

Business processes

Implementing a new billing system is sometimes used as the trigger to change business processes.  Very often these have grown over time, and incorporate inefficiencies imposed by a legacy billing system.  However no-one in the organisation may remember why a rule or process is in place - “we’ve always done it like that”.  Modern, well-designed software should support low overhead, high impact, efficient business processes.

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